![]() ![]() Customer service transferred me to a supervisor who informed me that the Dispute Dept did NOT note that my bank confirmed the payment and that SHE would have to contact my bank if I wanted the hold take off!!! I requested for him to indicate in the notes that he verified payment confirmation with my bank so that I would have to go through everything again, he claimed that he did note that information and transferred me back to customer service. I am SICK inside that the Target rep demanded this, and now has complete access to my SS#!!! Upon verifying and getting confirmation from the bank, he claimed that he submitted a request to have the $29 NSF fee removed from my acct, and I asked about the current hold, and that the bank rep confirmed that both payments, including March payment on the 11th had cleared my acct.he confirmed that yes, the bank did verify that, however that is not "his dept" and that I would need to be transferred back to customer service to have the hold removed off of my acct. I was HIGHLY uncomfortable doing this!!! But it had to be verified Target rep said, so I gave my SS# to verify my acct so they could talk with my bank. They informed me that I had to file a dispute with their Dispute Dept to have the $29 removed from my acct, and that I have to give them permission to contact my bank to confirm the weather incident/shut down, and to confirm that my fees on the bank's end had been returned AND that my two payments in Feb and March had cleared my account.that I was REQUIRED to give them access to my PERSONAL BANK ACCT to verify this!!! I was highly uncomfortable, but because they said it was they ONLY way they would credit back my acct and take the hold off I reluctantly gave them my bank's phone number.the Target Dispute rep called my bank on 3-way and in order for me to verify my acct I had to give my SS# or bank acct number to bank rep. Fast forward to today, 3/23/21, upon checking my acct online (and after making two significant payments since that time) my Target credit acct is STILL frozen, because of the $29 NSF fee that the rep in Feb never put in a request to have removed! I spent 2 HOURS on the phone, transferred several times in attempt to resolve this. So I contacted Target at that time, and the customer service rep stated that they had to file a request with their Dispute Dept to have the $29 NSF removed from my acct. The following week, upon the banks re-opening we were able to deposit funds and our bank refunded all overdraft/NSF fees back to our acct, and told us to contact the credit card companies to have them re-submit for payment and to return or void off any NSF fees on their end. I personally go the card for the discount and free shipping but it's not worth it!! ![]() 9 times out of 10 customer service is just rude. That took 2 months for things to be fixed on their end with no explanation as to why they saved my info to their account.ĥ. Instead they kept my bank account info and continued to charge me for their account as well as linked my phone number to their account. It was a one time payment and we made sure that was stressed. I helped a family member make a payment on their card. Don't ever use any other card information other than your own to make a payment. You might just want to wait for the mail, 5-7 business days, for what you urgently need.Ĥ. They can't email you but can fax and they have issues with faxing their paperwork. If you need any timely documents be prepared to wait. I always pay my card at least a week before due date.ģ. Instead of nicely informing the card member of missed payment they are rude and treat you like have went months without payment and owe an ungodly amount of money. Accidents happen for everyone even errors from the company happen, but you miss one payment and their "collections" team will call you. In the meantime I had to make another payment.Ģ. Took me a while to get my money back and straightened out. They had payment issues at the beginning my payments went through 1st couple months then all of a sudden I am getting calls because they didn't receive a payment. ![]()
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